Return Policy and Return Form
Terms and Conditions
All rights including copyright in the content of these Florian Bur web pages including all Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are owned or controlled by FlorianBur.com and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with FlorianBur.com or using this Web site for individual non-commercial use. Any other use of materials on this Web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of FlorianBur.com is strictly prohibited.
There is no refund purchase of a download.
Conditions of Web Site Use Governing Law and Contract Formation
No contract will subsist between you and FlorianBur.com for the sale by it to you of any product unless and until FlorianBur.com accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time FlorianBur.com sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the Switzerland. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of Switzerland, and you and FlorianBur.com irrevocably submit to the non-exclusive jurisdiction of the Swiss Courts.
Discounts and Special Offers
All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, FlorianBur.com reserves the right to decide which will be applied.
Our Returns Policy
At FlorianBur.com we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.
For CD and Sheet Music Booklet (excluding Personalised Books): If for any reason you are displeased with your purchase, you can return it to us in its original condition, within 30 days, and we will send you a full refund for the price you paid for the item.
For Personalised Books:
We are unable to accept returns for Personalised Books unless the item is faulty. This is because each book is specially printed to order. Please ensure that all images used in personalising your book meet the minimum requirements, and that you use the Preview feature to check the arrangements of songs within your book.
For all other items:
We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days, we will send you a full refund for the price you paid for the item.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
Delivery charges for defective items:
If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges. To return an item by post: To return an item, please use our Contact Form or contact our Sales Operators by e-mail at or by telephoning the numbers set out below quoting your reference number. You will be provided with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders - without it we cannot provide a refund! Enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address at the bottom of this page.
This returns policy does not affect your statutory rights.
Cancelling an item:
Under the Switzerland's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our printed products, with the exception of Personalised Books which are printed specially to order. We also regret that we cannot accept cancellations of contracts for the purchase of video, DVD and audio products where the item has been unsealed or in respect of digitally downloaded items. To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract Cancellation" and send it to us within 7 working days of delivery. You should then return the relevant item within a reasonable time quoting your name and the order number which appears on the delivery slip. Please package the relevant item securely and send it to us at the following address.
The return address is:
Florian Bur, Neuhofstrasse 9, 8500 Frauenfeld, Switzerland / Phone: 0041 79 706 96 50
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty.
If we do not receive the item back from you within a reasonable time, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund within 30 days of cancellation the purchase price for that item (including any costs of outward carriage we may have charged you) less, if relevant, any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us.
Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).